Telecommunications

Serim Consulting helps telcos by improving their end to end customer experience throughout their touch-points.

• Understanding customer base, Understanding their painpoints. Design relevant touch-points.
• Data driven journey design across the organization from the front to end customer facing departments to all commercial business owners, exploring mutual value for the customer and the organization.
• Improving customer facing areas of sales with the intention of exceeding customer's expectations.
• Developing roadmaps for adopting a customer centric culture.

Automotive Industry

Serim Consulting believes customer centricity will have a big impact in shaping the future of the mobility industry.​

• Developing auto ecosystem's phygital customer journey design, improving the customer experience by blending physical and digital touch-points.
• Designing data driven customer journey.
• Creating a seamless purchasing journey to reduce operating costs and increase revenue by improving experience.

Financial Services

Serim Consulting helps banks and insurance companies to create long lasting, emotional relationships with their customers by adopting customer centricity at the center of their strategy.

• Developing better digital experiences while keeping a sense of human touch.
• Finding the right balance between great digital experiences and being a personal trusted advisor.
• Improving online and mobile banking application experience.
• Designing a more personalized service model for customer engagement.
• Redesigning the customer processes from the customer's lens, rather than a product perspective.

Air Travel

Serim Consulting provides tailor made customer centric solutions to the most pressing customer issues airlines and airports are facing.

• Designing cutsomer strategy.
• Developing outside-in air transportation and airport customer journeys.
• Developing ground, cabin and control department's rituals and script for improving customer experience.​