Negotiation Strategy

Business Negotiations, BATNA, ZOPA planning.

Organization

Customer Centric Organization Design and Restructuring
High Performance Customer Centric Culture Developement by embracing Employee Centricity

Customer Strategy and Marketing

​Customer Centric Segmentation Approach Development
Customer Insights, VOCE and CAB Design and Implementation
Customer Centric Sales Effectiveness Model Development
Customer Experience: Customer Journey Perspective, Touchpoint and Impact Point Analysis
Customer Loyalty: Making loyalty an Enterprise wide priority by Developing Leading KPI's.